1. The goal of the project is to: - reduce costs of the company - improve safety and quality of their services The scope of the project covers all aspects of all activities carried out by "With us to heaven". 3. Non functional requirements: a. The system should be accessible to all European Union citizents Metric: - System supports working with at least all official EU languages - 1 ( sufficient ) - Otherwise - ( insufficient ) b. The GPS vehicle locating system should be very precise: Metric: - The system can locate the vehicle with 100 meters accuracy - 2 ( very good ) - The system can locate the vehicle with ( 100 meters to 1 km ) accuracy - 1 ( sufficient ) - The system can lacate the vehicle with ( 1 km and more ) accuracy - 0 ( insufficient ) c. The system should present information in a concise, easy to understand way: Metric: 100 test users should try to understand the information ( graphs, etc. ) presented by the system and each of them should tell wether he can understand it instantly without any help: - over 80% of users can unserstand - 2 ( excellent ) - between 60% and 80% can unserstand - 1 ( sufficient ) - less then 60% - 0 ( insufficient )